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Department of Emergency Services
11916 Somerset Avenue
Princess Anne, MD 21853


Director - Steven R. Marshall
Assistant Director - Yvette Sterling Cross
Somerset County Official Seal

Departmental shirt patch

Welcome!


Welcome to the Somerset County Department of Emergency Services. Along the Chesapeake Bay at the Southern end of Maryland's Eastern Shore is Somerset County (Map). Somerset is bounded on three sides by water. It has an area of three hundred thirty-two square land miles and forty-six square water miles, with a population of 23,440. Its county seat, Princess Anne, is the base of the Department of Emergency Services which operates and maintains 911 and Emergency Management, "Somerset Central," serving as the county Public Answering Point. Somerset Central is currently staffed by a total of seventeen employees which consists of a Director, an Assistant Director, 11 full time communicators and 3 part time communicators, a GIS Coordinator and an Emergency Planner. There are three operators on most shifts. We answer an average of fifty 9-1-1 calls a day. We serve 8 fire companies, 2 EMS companies and 3 Police Agencies. We hope our website better informs you on the operations of our 9-1-1 system and the people we dispatch.

Mission Statement


The primary mission of the Department is to receive 911 emergency calls for ambulance, fire, rescue, or police and dispatch and coordinate response by appropriate agencies. Additionally, the Center serves as the emergency contact point for the County Health Department, Social Services, Sanitary District, Animal Control and coordinates volunteer and professional response in times of large-scale disasters.

Our dispatchers are our life line.
Without them we would be lost.
If we did not have them,
What would be the cost?
We would have no information
On the criminals we pursue.
And when we got into trouble,
Without them what would we do?
They're our link to our nearest backup,
They get info on cars we have stopped.
Without them on the radio,
We wouldn't be much of a cop.
They call out the fire trucks and medics,
Amd they deal with the walk ins and freaks.
And every other situation,
That through our front door peaks.
So the next time you push the button,
And into the mike you speak.
Just remember to appreciate the voice
On the other end that's there from week to week.
Our dispatchers are our life line,
I know this to be true.
Cause I sure wouldn't want to be out there,
Without one to protect us the way they do!!

Author Unknown

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Last updated: 14 November 2014